All the facilities here .like it
I have always found the staff polite friendly and helpful.No hard sell and very honest . The gym is well equipped the pool area and changing rooms are always clean. Hatfield staff could learn a lot from them
The Gym itself is perfectly fine. However, due to the bad experience I've had I am making other people aware about how staff at this branch treat there customers.After taking out a membership in February I was told that due to this being a club and not a full David LLoyd, I would be able to cancel if I was to relocate as there would be no expectation on myself to pay further money for a Membership (Other Branch / clubs are a quite a lot more money per month). This was the SOLE reason I joined the gym as I knew I would be relocating again within 6 months.There has been a catalogue of failures from every single member of staff I have spoken too since trying to cancel my membership. Being given wrong email addresses, rude customer service assistants and not hearing anything back after countless phone calls and emails. I am genuinely shocked at the standard of service I have received from this company and will be following this up with a head office complaint documenting every correspondence I've had with staff at this particular club. I have been to David LLoyd clubs before and never heard of this kind of treatment.Overall, I didn't want to have to resort to this but essentially I have been tricked by there sales team into taking out a membership that was never suiting to my needs. If this is the kind of Sales tactics they need to use in order to get sign ups then I think it should be brought to everyone's attention.
It used to be really good But they put up the prices and cut the servicesNot as clean as it used to beAnd you cant get hot food after mid day!!!
All the right gym equipment, basic pool with steam room, sauna and jacuzzi .Currently 62 per month for myself for the gym.The place can get rammed with people hogging the equipment by just sitting and reading their phones - I wish the staff would do something about it other than stick up a notice.There is nothing else in the area.
David Lloyd Stevenage is a UK Gym based in Stevenage, East of England. David Lloyd Stevenage is located at Stevenage Leisure Park, Kings Way, Stevenage SG1 2UA, UK.
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