Good and prompt service, Fiat that drive was reliable, however, used to a more powerful car.
Cheerful helpful staff. Not a problem
Great friendly staff . Fantastic service
I use europecar anytime I need a rental. Never had any problems that was until my last drop off. Just got a parking ticket. I dropped the car off at 8am handed the keys over and all was good or so I thought. (The car was left in the yard as parking here is tight at best). The parking ticket was issued at 10.22am but the car was handed over at 8am. I will be calling customer service. I also had to wait at collection due to a problem with the safe so no keys could be handed out.
Appalling. A woman rang me the day before my booking to inform me I could not have the van at the times I had booked for online weeks ago. She was completely unapologetic and accused me of ignoring warnings/popups on the website, which was nonsense. She could not explain why I was only being told they could not honour the booking the day before it was due, only that was when she looked through 'her' vans.There is clearly no link or validation with the bookings made online and the branch, rendering the confirmation emails useless. A totally unacceptable way to run a business. They were clearly used to unhappy customers - miserable customer service and incompetence go hand in hand.
Europcar Stevenage is a UK Car Rental based in Stevenage, East of England. Europcar Stevenage is located at 39 Crompton Rd, Stevenage SG1 2EE, UK.
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